If you need assistance, please contact our reception team.
03 5577 2241
relax@royalmail.com.au
Yes, you can arrive by helicopter. Please email our team for details on our preferred helicopter transfer service or for landing instructions to provide to your pilot.
The Royal Mail Hotel generally operates Wednesday to Saturday. Reception is open for check outs on Sunday mornings. Accommodation with self check-in/out is available Sunday – Tuesday.
Wickens at Royal Mail Hotel is open for Lunch on Saturday and Dinner on Thursday, Friday and Saturday (Saturday dinner excludes June – Sept).
Parker St Project is open for Dinner Wednesday to Saturday and Lunch Friday and Saturday.
In-room Supper is available if pre-ordered – see here
Additional opening dates usually include the Christmas and New Year’s Eve period and public holidays such as Australia Day, Easter, ANZAC Day, Kings Birthday. A 15% public holiday surcharge applies to dining.
We welcome pets in our One and Two bedroom Mt Sturgeon Cottages. When exploring outside, pets need to be on leash as unpredictable wildlife may approach. The property is a working farm and home to important conservation efforts, we ask pet owners to understand and please respect this. Staying pets attract a pet fee of $55.
Pets can join their owners when dining in the Courtyard at Parker St Project – water bowls will be waiting!
Yes, if you are staying in one of our Deluxe Mount Sturgeon One Bedroom Cottages, Mount Sturgeon Homestead or standard One or Two Bedroom cottages you can arrange a complimentary transfer to and from your dining experiences at Royal Mail Hotel during your stay. Our team will provide you with pick-up times on check-in. Children must be over 7 years to be offered a transfer.
Check-in time is 3pm. On Wednesday’s we can often accommodate an early check-in subject to availability. If you plan on arriving earlier please let our team know and we will do our best to get your room ready as priority however this is not guaranteed.
Check out time is 11 am. Late check-out is available on request at the rate of $20 per hour. A late self check out on Sundays is available until 2pm, at rate of $50.