HOTEL AND PROPERTY
Upon booking, the Royal Mail Hotel will need your full name, phone number, email address and credit card details.
All reservations require credit card deposit of one nights stay due at time of booking. Please note a 1% credit card surcharge will be applied to your credit card at time of payment.
Please call reception if you require an accessible room.
Cancellation and Refund Policy – Accommodation
The cancellation policy indicated in your bookings Terms and Conditions applies to your booking. We recommend travel insurance to cover yourself for any illness that may prohibit you from travelling, including Covid.
Accommodation cancellations with less than 48 hours notice forfeit the deposit paid and/or the total amount owing in accommodation will be charged to the method of payment on file.
Accommodation cancellations with more than 48 hours’ notice incur a $30AUD per booking administration charge.
Group bookings – 5 or more rooms
Cancellations more than 90 days from arrival date can be cancelled without penalty
Cancellations more than 60 days (but less than 90) from the arrival date – a $30 administration fee per room fee applies
Cancellations more than 30 days (but less than 60) from the arrival date – up to 50% of the rooms can be cancelled for a $30 administration fee per room, over 50% of the rooms, the full rate applies per room.
Cancellations within 30 days of arrival date are not permitted, full accommodation charges apply
Payment and rooming list for entire group is required 30 days prior to arrival at latest unless otherwise agreed
Groups of 16 or more rooms are subject to a bespoke cancellation policy at the time of booking.
Security Deposits and Damage to Property
You must provide a credit card authorisation or imprint when you check-in.
This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
This authorisation may also be used to settle any outstanding payments owed by you in relation to your booking including payments for the balance of your booking should you vacate the premises prior to your scheduled check-out date.
The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
Once a pre-authorisation has been made, Royal Mail Hotel cannot release, remove or lower the authorised amount, until we process the final amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
One & Two Mount Sturgeon Cottages Pet Friendly Accommodation
If you would like to bring your pet on your visit, please contact the hotel to make your reservation because only certain cottages are dog friendly. Pet fee is $55 per stay.
- Pet must be fully trained and appropriately restrained by guest.
- Pet must comply with local legislation requirements.
- Pet must be kept on a leash when in the hotel or on hotel property unless it is in the guest’s room.
- Pets are not allowed in any food and beverage outlets and pool areas of the hotel. This exclusion does not apply to guide dogs.
- Guests are responsible for cleaning up after their pet on hotel property and in the neighbourhood.
- Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
- Guests are responsible for all property damages and/or personal injuries resulting from their pet.
- Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s pet.
- The hotel reserves the right to charge guest’s account commensurate to the cost of such damages.
All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent or guardian who has responsibilities for the under 18-year-old guest.
Third Party Products and Services
Third party products or services are sometimes sold together with accommodation provided by Royal Mail Hotel. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Royal Mail Hotel has in facilitating your booking with the third party is as the third party’s agent. Royal Mail Hotel is in no way the supplier of the products and services. To the extent permitted by law, Royal Mail Hotel is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party.
Events Beyond Control
Royal Mail Hotel is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of God, defects in vehicles, war, strikes, theft, delay, cancellation, disaster, Government regulations or changes in itinerary or schedule.
Items left by guests after departure and retrieved by hotel staff will be held for a period of six weeks. Perishable items will be disposed of immediately.
While all care will be taken, we accept no responsibility for items left.
Contact us to enquire about any items left and we will plan their return to you. Costs may be incurred by guests for delivery and handling.